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Terms and Conditions




Rex Ambassador Club is a frequent reservation program designed to recognise and reward those bookers/secretaries that loyally support the property. Our members will enjoy a wide range of benefits and promotional opportunities for their company and travellers throughout the year at REX Hotel Saigon, HCMC. Rex Ambassador Club members should familiarize themselves with the following Terms and Conditions which are intended to protect members of Rex Ambassador Club. This Terms & Conditions may change from time to time. Should you require further clarification, please do not hesitate to contact our Membership Services at (84) 3829 2185 or


  1. Only individuals (not group, associations or corporations) are eligible for Rex Ambassador Club membership and Awards are NOT transferable.                             
  2. The Hotel may require written proof of employer permission to be produced as a condition precedent to granting membership in Rex Ambassador Club. Members must produce the said written permission from their employers for verification by the Hotel upon demand at any time and the Hotel reserves the right to terminate the membership of Members who cannot produce such written permission.
  3. Membership in Rex Ambassador Club is open only to individual residents in countries where the program is permitted by law.                                                


Earning Points                                                                                                          

  • Accommodation:  USD 1 = 1 point    
  • Events - Weddings: USD 5 = 1 point                                                                                   
  1. You are required to quote your Rex Ambassador Club membership number during reservation in order to earn your point. 
  2. It is the members' responsibility to quote their Rex Ambassador Club membership number when making reservations.                                              
  3. Members may check their account balance and transaction activity at or call Rex Ambassador Club Membership Services to get an update.       
  4. The accumulation point will be credited when bookings/ Events/ Weddings are booked directly to the hotel.
  5. All rates are qualified for Rex Ambassador Club points except compliment and barters.
  6. Rex Ambassador Club point is valid within 02 years.                                                                        
  7. Members who have missing credit from their Ambassador Club member account, must notify the Membership Service within 14 days of the check-out date or last date of Events/ Weddings, failing which the relevant Ambassador Club points will be forfeited. Members can verify their points two business days after checked out. Any claims for missing Ambassador Club point can be forwarded to Ambassador Club Membership Services either via the website, or by fax.


Claiming the Reward                                                                                                 


  1. Members may redeem their Rex Ambassador Club point for Awards at the Redemption section at In addition to members' user IDs and passwords, the Hotel reserves the right to seek other personal information for verification purposes.
  2. Minimum Ambassador Club point levels apply to each award. Please refer to the awards chart for redemption requirements at the website.                                               
  3. Members are solely responsible for making reservations and for confirmation of stays or services provided by Rex Ambassador Club or participating partners that accept Rex Ambassador Club Award.        
  4. Rewards are allowed up to 2 to 3 weeks for processing and delivery of award.                                                                       
  5. Where delivery is required, award will only be delivered to the address of the member claiming the award.                                                 
  6. Unused Award Certificates may not be extended or returned for credit to the members' accounts.                                                    
  7. All reward accumulation points is valid for 24 months only from the current date and back. Unconverted points outside the validation period will be automatically cancelled.        


General Rules                                                                                                            


  1. Your Rex Ambassador Club membership number remains the property of The Rex Ambassador Club Hotel. It constitutes acceptance of the terms and conditions listed herein.                         
  2. Whenever there is a change of personal particulars or employment, it is the member's sole responsibility to update Rex Ambassador Club in writing.                                   
  3. The safe keep of membership number and award certificates are the sole responsibility of the member.                                                      
  4. The Rex Ambassador Club Membership Services office reserves the right to correct any member statements or Rex Ambassador Club points accruals or balances that are incorrect due to processing errors.   
  5. The Hotel reserves the right to amend the rules, restrictions, program benefits, and special offers without prior notice.                                    
  6. Earning of Rex Ambassador Club points and redemption of awards are subject to all applicable laws and regulations.                                                
  7. The Hotel makes no warranties or representations, whether expressed or implied, and expressly disclaim any and all liability (including consequential damages) with respect to the quality of goods or services claimed, redeemed and/or enjoyed through Rex Ambassador Club. All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws and regulations. In the event any member transfers the use of any award certificate, this Clause shall also apply to the transferee.
  8. The Hotel and /or Rex Ambassador Club are not responsible for requests and/or correspondence lost or delayed in the mail.                                                
  9. The Hotel and /or Rex Ambassador Club reserve the right to adjust Rex Ambassador Club point values as and when necessary to reflect changing market conditions.                             
  10. Fraud or abuse concerning Rex Ambassador Club or Award usage is subject to appropriate administrative and /or legal action by the Hotel and /or Rex Ambassador Club participating partners.                 
  11. This program is void where prohibited by law.                                                               
  12. Rex Ambassador Club is a program operated by the Hotel. Service providers may also have access to Members' records.